Thư khen

Kính gửi: Hãng Hàng không Quốc Gia Việt Nam

Tôi là khách hàng thường xuyên của Vietnam Airlines. Trên chuyến bay mang số hiệu VN1120 đi Hà Nội ngày 7/4, do có một số công việc đột xuất phải giải quyết nên tôi đã đấn sân bay khá sát giờ.

Kính gửi: Hãng hàng không Cathay Pacific

Tôi là hành khách thường xuyên đi công tác ở nước ngoài. Đã từng bay với khá nhiều hãng hàng không, tuy vậy tôi vẫn hài lòng hơn khi sử dụng dịch vụ của quý hãng. Có lẽ bởi thái độ phục vụ của đội ngũ nhân viên mặt đất cũng như trên khoang máy bay đều rất chuyên nghiệp, thân thiện và nhã nhặn.

Kính gửi: Hãng Hàng không Quốc gia Việt Nam

Là một khách hàng thường xuyên của Vietnam Airlines, tôi đánh giá cao về ý thức trách nhiệm, thái độ phục vụ ân cần, chu đáo của đội ngũ nhân viên. Chính những điều đó đã tạo cho khách hàng chúng tôi niềm tin cậy sâu sắc.

To whom it may concern,

I am a chief financial officer of FCR Vietnam in Hochiminh City, a member of Orange – France Telecome Group.  On 05 April 2012, Mr. Jacques Dasilva traveling from Phnom Penh to Hochiminh City on flight VN3820 at 18:45 is my relative. He left at his seat a wallet with identification and important documents, credit cards inside.

Dear Mr. Ha Duy Quang

Greeting from Philippine Airlines

So late but i need to write as APPRECIATION to your Transit counter team headed by Mr.Tri in handling our transit passenger on delayed flight PR597, Mar 16 2012, Manila – Saigon for their excellent performance. Our two passengers were able to catch up their VN flight to Vientiane within less than 10 minutes. They were very happy with our services. Also thanks to our passenger handling team for close coordination with Transit Handling team.

To Tan Son Nhat International Airport Ground Service

Dear Mr. Ha Duy Quang – Deputy Director,

First of all, on behalf of Thai Airways International Public Co.,Ltd, i would like to express my most sincere thanks for your good cooperation during the past time.

To whom it may concerns,

Please received our special thanks for your group handling for CI784 on 19 Mar. Since your great cooperation to show an professional attitude especially at boarding gate – the supervisor control very well and the agent did a good job to make a clearly announcement and to board passengers with several choices to say goodbye such as “Have a nice day” “ Have nice trip” “ Enjoy your flight”.. That what we need to learn more to improve our service.

Dear Mr.Son and Mr.Quang,

Warm greetings from Cathay Pacific Airways-Ho Chi Minh City!

It is with great pleasure to inform you that SGN CX Airport was in the Top Ten (No.06/51 ports) of outstanding airport performance in Cathay Pacific Airports system-wide and ranked No.1/12 ports within South East Asia region in whole year 2011 in recent announcement in early March, 2011. Not only stop at this,  in December, 2011 alone, SGN ranked No.1/51 ports world-wide. So proud!!!

To whom it may concern,

My name’s Pham Duy Luyen, passenger on flight VN101 from Ho Chi Minh city to PARIS on Feb 16^th. When i came to Tan Son Nhat Airport, i was checked-in by Mr.Vu who very professional, friendly and caring. He enthusiasticly guided me the check-in procedure that i need to to. I think that with such a professional staff like him will help the company more and more develop. Once again, please send my best regard to Mr.Vu and wish him healthy .

Best regard,

To whom it may concern,

During the Tet Holidays, the peak season of the year 2012, all Vietnam Airlines flights have been compeleted punctually and safely. It had not been for the effort of all TIAGS staffs that there would have not been such a result. It were recorded by TOC throught operating and supervising that :