On the 2nd December, the conference of service quality 2011 was held at StarCity Hotel -144 Nguyen Van Troi street, HCM City by TIAGS , Tan Son Nhat International Airport Ground Services. It was the message of "For our sustainable development" that TIAGS wanted to offer airlines customers this year.

The seminar is an annual event with an aim of maintaining and enhancing the close cooperation between TIAGS and customers. This was also a chance to build up invaluable experiences of service providing and service quality upgrading. This year, the conference welcomed the participation of representatives from 22 airlines operating at Tan Son Nhat Airport and around 100 TIAGS staffs.

Deputy Director - Mr.Ha Duy Quang's speech at the Seminar

Safety and service quality upgrade in operation are always given high priority by TIAGS. In the seminar, Mr. Ha Duy Quang , deputy director, gave speech on safety - quality actions in 2011 and orientation of service quality improvement 2012. For ramp service quality, SkyTrax audit results according to the World Airlines Quality Audit, among 56 items ranked to assess quality of airport services, TIAGS has been graded 04-star for 49 items, equivalent to 87.5%. The result, though not as a confirmation that our services are ranked 04-star, demonstrates the right quality path TIAGS has chosen and is a worthy reward for our durable efforts.

Ms. Vo Thi Thuy Lam - China Southern Airlines' representative gave speech at the Seminar

Besides, TIAGS continuously gain archivements through what precious customers have achieved during the year, such as CX ranked No. 06 over 49 ports in June & July 2011; LH ranked No. 01 over all ports in July 2011; SQ at SGN wins the second continuous trophy in group 2 for the financial year 2009 and 2010; BR ranked No. 04 over all ports in 2011.

It was the key performance indicator for turn-around flights that the participants were interested in through the feedback section on service quality. In the end of the seminar, the awards were presented to sections which were highly evaluated by customer airlines. The Golden Apricot award went to the VNA Passenger Service Department; the Outstanding Customer Service award was presented to the International Passenger Service Section 1, and the award of Safety in Ramp went to Ramp Service Section 2.

Adward of Safety in Ramp for Ramp Service Section 2

Adward of Golden Apricot for VNA Passenger Service Department

Outstanding Customer Service award for International Passenger Service Section 1

In addition to the achievements in this year, TIAGS continues to make progresses in perfecting the system of quality management in 2012. For example, it will be given highest priority to manage risks in service providing. Safety-and-quality-oriented, TIAGS is on the way of upgrading the ground service to the rank of four stars by Skytrax and controlling strictly the safety indicator in operation.

TIAGS and Airlines Clients

The conference successfully drew to an end with the close relationship between TIAGS and customer airlines, promise a tight cooperation and sustainable development in future.